Frequently Asked Question​
How do I order?
Please place your order online.
Once we receive your order, we’ll send you a confirmation message to arrange pick up date or have them delivered.
Where can I pick up my order?
You can collect your online order from: 'create by ReNCOUNTER'.
Shop 1, 3-5 Waters Road, Neutral Bay.
Do you deliver?
Sure thing!
Orders placed before 11:59am on Thursdays will be delivered the following Friday.
Delivery on Fridays from 11:00am to 3:00pm and below is our delivery area.
What is the delivery fee?
We provide free delivery on orders exceeding $50. If the does not meet the minimum purchase there is a $10 fee for local deliveries.
What if you deliver when I'm not at home?
Our products are raw and need to be refrigerated. Please leave an esky or ice bag with ice packs outside for your order to be placed in.
we will leave in a safe place at your own risk and send you an SMS once we’ve done so.
Please ensure the products are refrigerated as soon as possible.
Does the product need to be refrigerated?
Please keep all products refrigerated.
What is the shelf life?
When stored and refrigerated correctly, our product has a shelf life of 1 month.